Privacy Policy

1. Introduction

ESP Colour Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR).

2. Data Controller

ESP Colour Limited is the data controller for the personal data we process. If you have any questions about this Privacy Policy, please contact us at info@espcolour.co.uk.

3. Data We Collect

Website Visitors

When you visit our website, we may collect:

• Technical data such as IP address, browser type, and device information
• Usage data including pages visited and time spent on our website
• Cookies and similar tracking technologies (see our Cookies Policy)

Contact and Enquiry Forms

When you contact us or submit an enquiry, we may collect:

• Name and contact details (email address, phone number)
• Company name and job title
• Details of your enquiry or project requirements

Business Customers

When you become a customer, we may also collect:

• Business address and billing information
• Order history and preferences
• Files and artwork submitted for print production

4. How We Use Your Data

We use your data to:

• Provide and improve our print services
• Respond to your enquiries and communicate with you
• Process and fulfil orders
• Send relevant marketing communications (with your consent)
• Analyse website usage to improve user experience
• Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to perform our services
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate Interests: To improve our services and website
• Legal Obligation: To comply with applicable laws

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers who assist in delivering our services (e.g., courier companies)
• Professional advisers (accountants, legal advisers)
• Regulatory authorities when required by law

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Business customer data is typically retained for 7 years after the last transaction for accounting purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at info@espcolour.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encrypted communications, and access controls.

10. Marketing Communications

We may send you marketing communications about our services if you have consented or if we have a legitimate interest to do so. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk